FAQs
Have Questions?
Click on some of the most frequently asked questions below to see if we have your answer.
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Will I get notification for my order?
Yes, you will receive an email to the address you provided on checkout when your order is fulfilled with a tracking number (if available on your shipping method).
How can I track my order?
Just enter your order email / phone number and your order ID to our handy tracking tool to see exactly where your order is!
What Should I do If receive the wrong item?
Send us an email at support@talkingpointcards.com with your order ID and a summary of the problem.
What Should I do If receive a damaged item?
Send us an email at support@talkingpointcards.com with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.
I think I may have been charged incorrectly.
If you think you have been charged incorrectly after placing an order, send us an email at support@talkingpointcards.com with your order ID and the problem, and we will sort it out.
Do you have any discounts or special offers?
- We often run promotions on different products, but as these change frequently you need to check the home page of the website to see what public discounts are currently live.
- We offer bundle deals on related products where you can save money on the total order by purchasing multiple products; these bundles can be found on the product page below the main description.
- We also offer free shipping over certain limits, you can see that on the home page or by going to the Shipping Information page.
- Finally, we often send our subscribers special exclusive offers by email, so make sure you are part of that club by signing up for free at the bottom of any page.
I got a notification from my credit card about an international charge...?
- When you check out on our site you will pay using your local currency (USD for the United States, AUD for Australia, CAD for Canada, etc). We have warehouses in the USA, Australia, Canada and the UK and will ship locally wherever possible to avoid any import tax or duties.
However, Talking Point Cards is based in Australia, so you may get a notice that purchases are logged as international charges. It does not apply to all cards, but if you do see that - don't worry! You have not been charged anything extra than what was in your order!
Questions about shipping
What is the cost of shipping?
Within the continental United States (domestic shipping), Canada, Australia and the United Kingdom, shipping is FREE ($0).
USA orders usually delivered within 2-6 business days (90% of orders arrive within 3 business days).
CA orders usually delivered within 3-7 business days (90% of orders arrive within 4 business days).
AU orders usually delivered within 3-7 business days (90% of orders arrive within 4 business days).
International orders are usually delivered within 7-18 business days.
Orders outside the free shipping zones starts at $9.95 for single-product orders and is usually delivered within 10-21 business days.
Where will my order ship from?
We have warehouses in the USA, Canada, Australia and the UK. Where possible, we will ship your order from a local warehouse in your local region.
If we do not have sufficient stock, we will make sure your order is fulfilled as quickly as possible from the next closest region with NO additional shipping cost to you.
When will my order ship?
Most orders are shipped within 2 business days of the purchase. Some delays may occur during peak shipping times; if your payment method required approval; or if there is an unforeseen issue at the warehouse.
Where is my order?
Most orders ship within 2 business days of payment being cleared, and generally arrive within 7 business days within the US, or 3 weeks internationally. You will receive a tracking number once your order is shipped which you can use to see exactly where your order is with ourhandy tracking tool.
Why did my order ship late?
There are several reasons why an order may be delayed in shipping, including: delays during peak shipping times (Christmas, Father’s Day, etc); if your payment method required approval prior to clearing; or if there are unforeseen issues at the warehouse.
Why does my tracking information show "not found"
Sometimes tracking information shows as “not found” if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us. We will track it down for you, refund the purchase or send you a replacement product at no charge.
Why does my tracking information show "package waiting to be scanned"?
Sometimes tracking information shows as "not scanned" or "not left warehouse" if the shipping label is not scanned properly during fulfilment. If it has been more than 30 business days since the purchase date, contact us. We will track it down for you, refund the purchase or send you a replacement product at no charge.
I need my order by a certain date, can I get priority shipping?
All our shipping options are displayed on the checkout page. If you need alternate arrangements, contact us first and we will do our best to help.
I provided an incorrect or incomplete address at checkout, can modify it?
AS SOON as you realize you have given us the wrong shipping information, contact us at support@talkingpointcards.com.
If you contact us and we receive your message before the order has been fulfilled, we can cancel / modify the order.
However, if we receive your message after the order has been fulfilled there is no way for us to retract or modify the shipment.
Questions about returns and refunds
Do you offer refunds?
YES - you'll love your TALKING POINT CARDS products or your money back!
We stand behind our products. If for any reason you are not completely satisfied with your purchase, we offer a full refund less shipping of your unused products.
Send us an email to support@talkingpointcards.com first to let us know why you are requesting a refund, and we will give you additional information from there.
We take all the risk out of ordering by offering an unmatched satisfaction guarantee.We'll always do our best to take care of you.
100% SATISFACTION GUARANTEE!
What If my product arrives damaged?
If your product arrives damaged, send us an email at support@talkingpointcards.com
with your order ID, a summary of the problem and at least 1 image of the damage to confirm the state of the product. We will then assess and issue either a refund or a replacement product – whichever you prefer.
How are refunds processed?
If approved, your refund will be credited to the payment method used to make the original order. Alternate arrangements can be made if you contact us first.
Can I exchange one product for another one after purchasing?
No, we cannot switch one product for another after purchasing.